Office of General Counsel -- matter-centric legal information management
Internal staff (OGC + Operations)
Jamie Chen
Paralegal, OGC Litigation Support
8 years. Files documents, manages deadlines, runs inheritance wizards.
Morgan Patel
Claims Adjuster -- Link North
5 years. Triages claims, computes severity, converts to litigation.
Alex Rivera
Litigation Attorney
12 years. Manages matters, issues holds, drives litigation strategy.
Sam Torres
Transactional / TOD Attorney
9 years. Drafts deals from precedent, manages board resolutions.
Casey Williams
Legal Operations Manager
10 years. Owns analytics, templates, lists, outside counsel spend.
Jordan Lee
Records Officer / PRA Lead
11 years. Policy 2000, holds, PRA, retention audits.
Taylor Brooks
Safety Officer -- Link North
8 years. Escalates incidents, assigns investigations, tracks corrective actions.
Priya Nair
Risk Analyst, OGC
7 years. Pulls trends, surfaces patterns, builds quarterly decks.
Bao Tran
Insurance / Billing Analyst
6 years. First reviewer on outside counsel invoices; routes >$25k to GC.
Dana Cho
General Counsel
Final approver on settlements, >$25k invoices, board resolutions.
Riley Kim
System Admin (IT)
Manages roles, audits changes, runs departure handoff wizard.
External (portal users)
Maria Delgado
Public Claimant (portal)
Rider injured at Othello Station. Filing claim through portal.
Ren Okafor
External Counsel -- Bricknell & Strong
Outside counsel on Hawthorne litigation. Submits invoices via portal.
8 connected workflows
Claim intake → triage → litigation → billing → records → retention.
119 functional requirements
Mapped across 18 modules with cross-persona handoffs and audit trails.
Policy 2000 + RCW 42.56
Retention rule engine, hold enforcement, PRA statutory clock.